Web Store Help

CUSTOMER SERVICE

You are very important to us, where would we be without you!? And we know you are just as excited about getting your clothing as we are about making them for you! So we want to get the right order to you as quickly as possible. If we have made a mistake with your order then contact us straightaway at orders@builtforsin.co.uk or on 0114 2903613 so that we can put it right and make you happy!

For more information relating to your order, please visit the Delivery section on our website.

EXCHANGES

You may exchange item(s) that are too big/small or if you would rather have another style. Please ensure that the item is unworn, unwashed and in its original condition. We cannot exchange underwear for hygiene reasons.
In Brief, you will need to:

Fill out the Exchange form on the back of your delivery note that came with the order.
Mail the item(s) to our Returns Department.
Enclose £3 (or the equivalent in another currency) for exchanges. Please state whether you've paid by cash, cheque or PayPal.

When we have received the items and receipt in the mail, we will then process another order with your preferred exchange. You will then receive two emails --one that states that we've processed the order and another to let you know it has been dispatched.

HOW DO I KNOW WHAT MY CHEST MEASUREMENT IS?

To find your chest measurement use a tape measure --place the tape around your chest, just under your arms, the measurement all the way around is your chest measurement. Add an inch or two for a loose fit.

For more information on most of our sizes, check the American Apparel website at http://americanapparel.net

HOW TO PLACE AN ORDER

The following procedure applies to all countries:

Choose which category you would like to shop from Girls, Guys, All or Unisex.
Click on the product you wish to buy
Choose the size - quantity.
Press the 'Add to Basket' button. Repeat for more products.
Click 'Basket' to check all your purchases and click 'Checkout Now'
3.00 GBP will be added for shipping.
Fill in all your billing details. Click the 'Continue to Next Step' button.
Choose what payment method you would like to use. You may pay by Credit Card, PayPal or Gift Certificate. If you are paying by Credit/Debit card please make sure to click on you card icon.
Click 'Continue to Next Step' button. Once the payment has cleared, you will receive an email confirming that we have received your order onto our system.

*Note: if there is any problem with your order we will contact you at the email address or telephone number you have supplied on your order.

Orders placed before 2pm are normally processed the same day, orders placed after 2pm will be processed the next working day (Mon-Fri).

I DON'T UNDERSTAND THE SIZES?

The sizes on the size chart show the actual measurement of the shirt. The width is at the chest from seam to seam FRONT ONLY and length is from shoulder to bottom edge. You will have to double the chest measurement on the site to get an all-around measurement.

I HAVE A FAULTY/MISSING ITEM...

In the unlikely event that you receive your order and an item is missing or faulty then please contact customer services immediately at orders@builtforsin.co.uk or telephone us on 0114 2903613.

I'VE GOT A REALLY RAD TALENT/BAND/EVENT AND BUILT FOR SIN. HOW CAN I GET SPONSORED?

We are really stoked so many people love our clothes and want to be sponsored by us! We are always looking for new acts to sign on to our crew, however we have a limited budget for this and cannot take everyone on. We have created an information form for Oli to review when he is off tour and for us to have a better knowledge of who wants to join the Drop Dead family.

Please email pr@builtforsin.co.uk for more information.

IS IT SAFE TO PLACE MY ORDER ONLINE?

Yes! We use a Secure server to ensure your payment details remain safe. Ordering online is the quickest most efficient way to order from us however we will accept cheques and postal order (GB pounds only) Payable to Built For Sin Apparel.

PRICES

Prices quoted on our web store are GBP (British pounds). If ordering from outside these countries, your credit card company/bank will convert the equivalent amount into your local currency.

See www.xe.com to check out exchange rate.

RETURNS

If your order is unsuitable for any reason you can return it to us for a full refund or an exchange within 28 days of purchase (42 days overseas customer) please also see Terms and Conditions.
In brief you will need to:

Provide us with full details on the returns sheet on the back of your delivery note.
Mail the item with the competed order receipt to our Returns Department to: Returns Department, Built For Sin Apparel, Step Business Centre, Wortley Road, Deepcar, Sheffield, S36 2UH, England
Pay for the cost of shipping for returning the item to us.*
Enclose £3 (or the equivalent in another currency) for exchanges. Please state whether you've paid by cash, cheque or PayPal.
Ensure the item for refund/exchange is unworn, unwashed and in its original condition. Sorry we cannot exchange or refund underwear for hygiene reasons!

*If we have made an unlikely mistake of sending you a damaged or wrong item, we will reimburse all shipping costs.

WHERE CAN I FIND UPDATES ABOUT BUILT FOR SIN?

You can check us out for the latest updates on MySpace:
http://www.myspace.com/builtforsin
And Facebook:
http://www.facebook.com/home.php?ref=home#/group.php?gid=24722278442&ref=ts

WHY HASN'T MY PAYMENT GONE THROUGH?

As mentioned above, our payment system is very secure. Payments not going through can be due to spending too much time (over 15 minutes) on the payment section. Also, there is the unlikely chance that your bank or one of the transaction systems is too busy and may not respond to the payment request. If this happens, waiting around a half hour or using a different credit card will solve this problem.

If the problem still persists, you may also use your credit card through PayPal.